Privacy policy

Welcome to [shopnix24] (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order or interact with our website, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party payment gateways)

  • Order history

b) Non-Personal Information

We may automatically collect certain technical information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and browsing behavior

  • Cookies and tracking data

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling orders

  • Providing customer support

  • Sending order confirmations and updates

  • Improving our website, products, and services

  • Personalizing your shopping experience

  • Preventing fraud and enhancing security

  • Sending promotional emails (only if you opt in)

We process your data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and related rules.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences

  • Understand website traffic and performance

  • Improve functionality and user experience

  • Deliver relevant advertisements

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

  • Payment gateways

  • Shipping and logistics partners

  • Email marketing platforms

  • Analytics providers (such as Google Analytics)

These third parties only receive the information necessary to perform their services and are obligated to protect your data. We are not responsible for the privacy practices of external websites linked from our site.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, loss, or alteration.

Sensitive payment information is processed securely through encrypted payment gateways and is not stored on our servers.

While we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Once no longer required, data is securely deleted or anonymized.

7. Customer Rights

As a customer, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for marketing communications

  • Lodge a complaint with relevant authorities if you believe your rights have been violated

To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, operational, or regulatory requirements. Updates will be posted on this page with a revised “Effective Date.”

10. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Store Name: [shopnix24]
Email: (shopnixstore24@gmail.com)
Phone: [Insert Phone Number]
Business Address: [burdwan,westbengal]